Shopping has seen a remarkable transformation over the turn of the century. From being a monthly or weekly ritual, shopping habits have transformed into a ‘just in time’ activity for both individual and business customers. The size of the individual cart has reduced while the volume of shipments has increased manifold. Pitney Bowes estimates that global parcel volume surpassed 100 billion in 2019 and is forecast to reach more than 200 billion parcels by 2026.
We are now living in the era of the ‘Supply Chain-of-One’ where consumers demand personalized products and services delivered with minimal lead times, at lower costs to a location of their choice. This has been driving organizational requirements for real time information, decentralized decision making, integrated systems and capabilities focusing on customer experience rather than just product functionalities. Additionally, supply chains need to reduce their impact on the environment.